2. Damages and Issues

3. Exchanges

4. European Union 14 day Cooling Off Period

5. Refunds

6. Cancellations

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return as long as you have tried the product for 21 days.

The product being returned can be used (to see whether it works for your specific condition, or not), but with no visible damage, (scratches, marks, etc.), and with its original packaging that it arrived in.

To start a return, you can contact us at support@remedycup.co. 

Please note that returns will need to be sent to our returns address NOT our office address

We are a company that delivers internationally free of charge, when it comes to returns we will not be taking responsibility for payment of shipping labels. 

If a customer wishes to return their order, they are responsible for producing and paying for the shipping label. We will only be required to provide the address for the return and will not be paying any extra charges.

The customer is required to ensure that the return is delivered successfully. This would mean that it is recommended that tracking is paid for as we are not responsible for any lost packages. If the return is lost in transit we will not be issuing a refund as the order was never returned to us.

You can always contact us for any return question at support@remedycup.co

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@remedycup.

We ship orders out within 24 hours. 

If you wish to make a cancellation, please email us at support@ remedycup.co and we will do our best to make this right.

If however, the 24 hour window has passed, it may already be too late for a cancellation. If this is the case, we encourage you to try our products. We can always organise a return once received.